Question 1

What files can I send?

Accepted Answer

For an instant estimate, an STL or 3MF file up to 50 MB. For an idea, describe it in words and add photos, sketches or a PDF if you have them.

Question 2

How much does it cost?

Accepted Answer

It depends on the material, the print time and how much plastic the part needs. Upload your file for an instant estimate. Orders have a £10 minimum, and we confirm the final price before you pay.

Question 3

How long does it take?

Accepted Answer

We aim to reply to every request within two working days. Your quote includes a print date based on the job and our queue, and delivery times are on our Delivery page.

Question 4

How big can you print?

Accepted Answer

Up to 256 × 256 × 256 mm in one piece. Larger objects can often be printed in parts and joined, so tell us what you need.

Question 5

Which materials can you use?

Accepted Answer

Over 30, from PLA and PETG to tougher engineering plastics and carbon-fibre blends. If you're not sure, tell us what the part has to do and we'll suggest one.

Question 6

How accurate are the prints?

Accepted Answer

Typically within about ±0.2 mm, depending on the material and shape. If a part has to fit something, tell us the sizes that matter and we'll check them before printing.

Question 7

Do I get the 3D model file?

Accepted Answer

Yes, if you'd like it. When we design something for you, we send the model file (STL or 3MF, or STEP if you want to edit it in CAD software). You can print, change and use it for anything, including in your own products. You just can't sell or share the file itself. If you need to own the design outright, for example to patent or mass-produce it, we can transfer it for an extra fee. Our Terms page explains the details.

Question 8

Can you make a replacement for a broken part?

Accepted Answer

Often, yes. Send clear photos, ideally with a ruler in shot, and the measurements that matter. We model a replacement and quote it before printing.

Question 9

Can you design something from my idea?

Accepted Answer

Yes. Describe it and send any photos or sketches. Design time is priced as its own line on your quote, so you'll see it before you agree.

Question 10

Can I see my part before I order?

Accepted Answer

Yes. Upload your file on the estimate page to view it in 3D, and on most phones you can tap View in your room to see it on your desk at real size.

Question 11

What if something goes wrong?

Accepted Answer

We check every part before posting it. If it arrives damaged or isn't what we agreed, contact us and we'll put it right. Our Returns page explains your rights.

Question 12

Where do you deliver?

Accepted Answer

Anywhere in England, Scotland and Wales. We can't deliver to Northern Ireland, the Channel Islands, the Isle of Man or outside the UK yet, but we're working on it.

Question 13

How do I pay?

Accepted Answer

Once you accept your quote, we email you a secure payment link. Your card details go to the payment provider, never to us.

Question 14

What happens to my files?

Accepted Answer

We only use them for your request. They're deleted 30 days after your request date once the job is finished or cancelled, and we never sell or reuse your designs.